Q. Do you sell your miniatures
individually?
A. No NEVER. The miniatures are sold
only as packed. We have so many miniatures
in various scales that selling individuals
would be a logistical impossibility.
Q. Why are the packs so big?
A. They are not. Your armies are too
small!. We tend not to think in terms
of individual miniatures but UNITS
This is why we manage to make so many
variants at such a reasonable price.
Most of the "small-pack -fewer-variant"
companies- i.e. almost everyone else
have prices that work out at around
£1 per miniature or even more
our products can work out up to 50%
less expensive and are normally 20-30%
cheaper than many of our competitors.
The payoff for the variation and competitive
pricing are the slightly larger packs.
This enables decent sized high quality
armies for moderate outlay.
Q. Are all the miniatures in a
pack identical?
A. No Never. It simply is not possible.
The variants are packed at random
within the code. Then those packs
which include command have the appropriate
command figures added.
Normally think in terms of 3-5 variants
for regular troops, 5-10 for irregulars.
Cavalry tend to have the lower numbers
of variants but in addition get horse
variants. Also many ranges have head
variants in ADDITION to the body variants.
Check out the article "OLD GLORY
PACK CONTENTS" for more details.
Q. What about Command Decision
15mm. WW2 and Modern Ranges. How are
they packed?
A. Tanks are in packs of 3 vehicles
as are most trucks armoured cars etc.
Some small items such as Jeeps are
in 4s or 6s Guns tend to be in 4s
or 6s depending on how big they are
and how many pieces they are in.
Infantry packs are 50 miniatures or
in the case of weapons 50 pieces -ie
weapons and crew in the same pack.
Q. What about the new 10mm Ranges.
How are they packaged.
A. Basic infantry come in 100s. That
is 20 strips of 5 figs per strip in
a single rank. Command packs and Flank
companies have 10 strips ie 50 figures.
Skirmishers come as packs of 50 individuals
as do Artillery crews. Cavalry are
in 30s and mostly have separate horses
though Napoleonic Lancers for instance
are one-piece castings. Model guns
are in packs of 12. Limbers etc are
in packs of 6 complete teams with
appropriate drivers.
Q. Why don't you do DBA/M/R or
(insert name of rule set here) armies?
A. We don't make our miniatures specific
to any set of rules- with the possible
exception of Command Decision. We've
always assumed our customers prefer
to work out their own armies using
their own brain. There are simply
too many sets of rules out there for
a real miniatures company to do this
so we don't.
Q. Are your miniatures available
painted?
A. Not "off the peg" There
are painters details on the site-
usually in the picture captions. We
can organise it done for you if you
wish but you will need to talk to
us to decide what you want. There
will be a charge for this service
of 10% of the cost of any painting
work that is done in addition to the
cost of the figures etc. We can also
organise Diorama building Terrain
construction etc. Frankly all sorts
of stuff is possible but you need
to talk to us. As an example in the
past we have done work for the BBC
and the Armies of Borodino for a private
client. We can take the strain but
such a service does not come cheap.
One of the advantages of such a huge
range of miniatures is that you don't
have to spend hours searching around
for little tiny companies who might
do half a range before they go bust.
Its all here over 3000 packs of miniatures
in 6 different scales.
Q. Why isn't (insert name of pack
here) photographed?
A. Mainly because "Man shall
have only three score and ten years
to his span of life!!!!" Remember
that we have roughly 4500 products
on the site and still growing rather
than the tens or few hundreds of other
companies At the moment we have well
over 300 photographs of painted miniatures
on the site with a steady trickle
being constantly added.
Q. Why are the prices different
on the US website?
A. This is simple. All the miniatures
are cast and packaged at our US factory
then shipped across the Atlantic.
Once they enter the UK and EUROPE
VAT and import duty are levied by
customs. This would also happen if
you tried to buy direct from the USA.
Old Glory UK deal with all this for
you and still provide miniatures at
a very competitive price compared
with other companies.
Q. I made an order and only received
part of it.
A. Don't Worry. Because all the miniatures
are actually cast in the USA- even
if our designers are British- then
sometimes I run out of stuff because
people buy it !!. If your order is
short a bag or two it will be marked
on your invoice/receipt enclosed in
your parcel. The missing items will
follow on as soon as more supplies
arrive.
If you wish you can always email or
phone to find out the status of missing
packs. There might be a bit of a wait
but you will get your stuff.
Q. Do I have to order through
the website?.
A. No not if you don't want to .We
still take orders and do business
the Old Fashioned way as well. You
can phone us on 01207 283332 or send
your order by letter. We accept cheques
in sterling, Postal orders or I.M.O.s
And of course you can always see us
at the shows we attend-look at the
NEWS for which shows we do. Remember
to get the “6 for 5” deal
you will have to use the phone as
there are simply to many possible
variants for the web site to handle.
If you want more info phone us or
email us. We will help if we can.
Q. What about the Fantasy and
Horror ranges that are on the OLD
GLORY US website I can't find them
in the UK.
A. We do carry the Blue Moon Manufacturing
range of Fantasy and Horror models
– though not all of them. There
are several ranges that appear on
the US site Old Glory 25s that we
do not carry as stock simply due to
lack of space and demand. However
we CAN ORDER THEM FOR YOU it simply
takes a little time. The procedure
is simple, phone or email us your
order with your payment details and
shipping address. We will then give
you a UK price including shipping
from here to you. Once we agree then
we will add your “special order”
to our next stock order and then ship
it to you once it arrives from the
USA. This can take a few weeks but
you will get your order.
Q.I'm looking for 15mm ranges
but can't find any on the site.
A. We now carry all the Bluemoon Manufacturing 15/18mm
historical figure ranges and can "special order" the SF fantasy
and buildings ranges. These have replaced the oldglory15s ranges
which we stopped carrying several years ago and IMHO are cracking
little models. Just look at the pics. As the ranges grow more periods
will become available.
Q.I've waited a long time for my order what is happening?
A. Sometimes we run out of stuff cos chaps buy it. I order from our
US factory on a monthly basis. This order then usually takes about 4 weeks to get
to me as the factory has to make them. Then there is about a weeks transit time across
the Atlantic so if I run out of stuff at the beginning of a month it can be a while
before I get more. However you will get your stuff no matter how long it takes. if you
are concerned drop me an email for an update. Of course this does not happen with the stuff
made in the UK.
Q.Does all your stuff come from
the USA?
A.Most of it does but by no means
all. We now make several ranges here
in the UK. As follows:
Lil' Flyin Fokkers range of 15mm (1/100th
scale) Aircraft
15mm Command Decision CDMOD and CDMV
ranges
Brooks Miniatures 28mm Moderns –
all ranges
Romanoff Miniatures – 40mm all
ranges
JACDAW Miniatures 40mm all ranges
JACDAW Miniatures 30mm all ranges
US and Canadian customers can now
buy these ranges direct from the Old
Glory UK website
Q. What about shipping charges
A.UK shipping:
Currently in 2012 these are as follows:
Minimum postage on any order is £2.00
UK: 10 % of order value. If your item value exceeds
£100.00 then your postage rate is
fixed at £10.00 Small
orders under 2kg weight are sent Royal
mail 1st class. Orders over 2kg in
weight are usually sent by Interlink
Express Parcels unless you live in
N. Ireland I of Man I of Wight etc
where the Royal Mail still holds sway!
European shipping. Minimum postage
on any order is £2.00 then 20%
of order value. If your item exceeds £s;200.00
then your postage rate is fixed at £40.00.
Royal mail will be used for small
orders under 2 kg in weight Interlink
express DPD raod service for larger
orders where this is available. Royal
mail Parcelforce or Royal Mil small
packet service will be used where
appropriate.
USA and Canada Minimum postage on
any order is £2.00 then 30%
of order value. If your items value exceeds
£200.00 than your postage is fixed at £60.00.
Royal mail used including Airsure
Small packet service. Customers from these countries can also
order some of our products from oldglory25s.com
Rest of the World Minimum postage
on any order is £2.00 then 40%
of order value. If your items value exceeds
£200.00 than your postage is fixed at £80.00.
Royal mail used including Airsure
Small packet service.
At all events we will try to ensure
that your order gets the appropriate
shipping service for its needs. If
you are in any doubt email me. info@oldgloryuk.com
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